At Agility Physiotherapy and Pilates, we are committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Kinds of Information We Collect

To provide high-quality physiotherapy and pilates services, we need to collect "personal information" and "health information" (a subset of sensitive information). This includes:

• Contact Details: Name, address, date of birth, email, and phone number.

• Health Information: Medical history, symptoms, diagnosis, treatment plans, specialist reports, and test results.

• Administrative Data: Appointment history, billing details, and Medicare or DVA numbers.

• Digital Information: IP addresses or "cookies" when you visit our website.

2. How We Collect Information

We generally collect information directly from you when you:

• Fill out a new patient registration form (online or in-clinic).

• Speak with our staff or practitioners during a consultation.

• Book an appointment through our website.

• Communicate with us via email or social media.

In some cases, we may collect information from third parties, such as your GP, specialist, or health insurer, where you have provided consent or it is legally permitted.

3. Purpose of Collection, Use, and Disclosure

We collect and use your information for the following primary purposes:

• Clinical Care: To provide physiotherapy, pilates, and exercise physiology services.

• Communication: To send appointment reminders and coordinate with other health professionals involved in your care.

• Administration: For billing, processing health fund claims, and internal quality audits.

• Legal Requirements: To comply with mandatory reporting or other legislative obligations.

We do not sell or rent your personal information to third parties. We only disclose your information to others (e.g., your GP or insurer) with your consent or as required by law.

4. Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. These measures include:

• Physical Security: Locked cabinets for any paper records.

• Digital Security: Encrypted databases, secure cloud storage, and strong password protections.

• Staff Training: All staff are trained in confidentiality and sign non-disclosure agreements.

5. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you. You may also request that we correct any information you believe is inaccurate. To make a request, please contact our Practice Manager at the details below. We will aim to respond within 30 days.

6. Overseas Disclosure

We do not typically disclose personal information to overseas recipients. If a situation arises where this is necessary (e.g., consultation with an international specialist), we will obtain your explicit consent first.

7. Complaints

If you have a concern about how your privacy has been handled, please contact us in writing. We take all complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Agility Physiotherapy and Pilates

• Bulimba Studio: 130a Quay Street, Bulimba QLD 4171 | (07) 3399 2244

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

• Website: www.agilityphysiotherapy.com.au